Mindsmith separates authoring-time AI credits from learner Conversation billing. Organization admins manage both from the organization settings.

AI credits are used for authoring actions such as working with the Mindsmith Agent, generating images and narration, translating content, and creating Editable Videos. The number of credits used depends on the action and, for some features, the amount of content generated.

Free, Professional, and current Business workspaces use credits. Enterprise workspaces and some workspaces on older billing arrangements may not be metered in the same way.

Select the coin balance in the workspace to open the Credits dialog. It shows the credits currently available to you, including plan credits and any reserve credits. On a paid metered plan, it also shows when plan credits refill.

When the balance is low, Mindsmith displays a warning. If an action needs more credits than are available, you can contact an organization admin or Support. Business admins on current credit-based billing can purchase additional credit packs from the Credits dialog.

Your available balance can combine credits assigned to you with credits shared by the organization:

Mindsmith uses plan credits before reserve credits. The exact pools shown depend on the workspace’s plan and billing history, so an older or contract-based workspace may not match a current self-service plan.

Mindsmith does not provide a self-service control for transferring credits between personal and team reserves. The billing screens also do not provide a self-service credit-refund workflow. For a purchase, charge, or account adjustment that needs review, contact Support rather than assuming credits can be moved or refunded.

The coin balance on the Dashboard is an available balance. It can include your personal credits and organization credits available to you. Settings and Members → Usage, by contrast, charts Your credit usage: credits spent by the signed-in member during the selected billing cycle or calendar month. It is not a remaining-balance or whole-team total, so the two numbers are not expected to match.

A negative balance can appear when a completed metered action costs more credits than remained when the final charge was recorded. It represents usage beyond the available pools, not a new credit grant. Additional credit-based actions may be unavailable until the balance is replenished or adjusted. If the amount is unexpected, ask an organization Admin or Support to review the account activity.

Conversation sessions do not use AI credits. They have a separate allowance and billing setup.

Organization admins claim Conversation access and manage its billing from Settings → Billing. Usage appears under Settings → Usage, including sessions, minutes, and estimated cost for the selected period.

If no sessions remain, learners cannot start a new Conversation and are prompted to contact the content author.

Mindsmith offers Free, Professional, Business, and Enterprise plans. Professional and Business are self-service plans billed per author seat; Viewer members do not occupy an author seat.

Adding an Author can increase the required seat count. If all seats are already assigned, an admin may be prompted to add a license before sending the invitation. Self-service workspaces can manage up to 10 seats; contact Mindsmith about larger Enterprise deployments.

For current plan prices and feature comparisons, use the Mindsmith pricing page. Prices shown in Mindsmith’s upgrade and billing screens are the source of truth for the workspace’s billing interval and total.

Organization admins can open Settings → Billing to:

Plan and seat changes show the new total and any amount due before the admin confirms them.

When a paid subscription ends, the workspace returns to the features and limits of the Free plan. Paid-only authoring and customization become unavailable.

Free-plan learner content displays Built with Mindsmith branding. Paid plans remove that required branding from shared lessons, courses, and SCORM delivery.