Mindsmith analytics show how learners use your lessons and courses, so you can report results, measure impact, and find content that needs work.
Where to find analytics
Open a lesson or course and click the Analytics icon (bar chart) in the top toolbar. Analytics requires a paid plan.
Results tab
All Learners, Starts, Completed, and Average Score across the lesson.
Activity over time: Daily completions and unfinished attempts. Set any date range of up to 30 days.
Learner table: Status, best score, attempts, time spent, and completion date for each learner. Search by name or email, filter by status or branch, or hide anonymous learners.
Select a learner to see their answers for each attempt. If certificates are on, you can download their certificate here.
Course analytics show unique viewers and completions for the course, plus the percent viewed and average time for each lesson.
Engagement tab
Insights: The drop-off point, the toughest element, and the easiest element.
Per page: The percentage of starters who reached the page and the average time spent there.
Per question: How learners answered, short-answer responses, and rating results. Click a tile to expand it.
Conversation and Walkthrough analytics
Conversation tiles show how learners did on each step on their first attempt and after retries, and whether they started with chat or voice. Low first-attempt results show where learners struggle.
Select View learners to open each learner's attempts. There you can read and Copy Transcript, play or Download recording, and review the grading. Unfinished attempts appear as Ungraded.
Guided Walkthroughs aren't scored. They show how many learners completed the Walkthrough or are still in progress, with each learner's transcript and recording.
For help designing these activities, see AI Conversations and Guided Walkthroughs.
How time is measured
Lesson and course time figures in analytics come from a timer that runs in the learner's browser while a lesson is open. It adds time once per second and pauses whenever the lesson isn't in front of the learner:
The learner switches to another browser tab, minimizes the window, or locks their device.
The learner moves to another window or app. Clicking into a video or other embedded content inside the lesson doesn't pause the timer.
The timer stops when the learner completes the lesson, so time spent reviewing a finished lesson isn't counted. If a learner leaves and later returns to the same attempt, the timer continues from where it stopped. Restarting the lesson begins a new attempt with its own time.
Analytics reports this time in several places:
Time spent, in the learner table and the CSV export, is the total across all of a learner's attempts.
Average completion time, on the Engagement tab, is the average time of completed attempts.
Average time per page is the time spent on a page in each attempt, averaged across the attempts that reached it.
Average time per lesson, in course analytics, is the average time of attempts on that lesson within the course.
The timer measures how long the lesson was open and in front of the learner, not whether the learner was actively working. If a learner leaves the lesson open on screen and steps away, that time still counts.
Conversation and Guided Walkthrough durations use a separate clock. It stops counting five minutes after the last message from the learner or the AI, and starts again with the next message.
If you deliver content through an LMS, the time your LMS shows is measured differently and is usually higher. See SCORM Packaging for what Mindsmith reports to your LMS.
Collect learner names and emails
Learners are anonymous by default. Turn on collection before you share the lesson, because it doesn't apply to people who already took it.
Open the lesson's Settings (cog icon) and go to the Grading tab.
Under Reporting, turn on Collect Names from Learners and/or Collect Email from Learners.
Delivering through an LMS? Turn on Enhanced SCORM Integration in the same section. It uses the identity your LMS provides. Whether an email comes through depends on what your LMS sends.
To make this the default for new content, set it under Organization Settings → Default Content Settings, in the Grading section.
Export results
Exporting requires a Business or Enterprise plan. Use the Export menu in the top right:
CSV: The learner results table, one row per learner, with name, email, status, best score, attempts, time spent, completion date, and each question's answer. Conversation columns include each step's result.
PDF: A formatted report of the Results tab, the Engagement tab, or a single learner.
Standalone Conversation CSVs also include links to PDFs with the full transcript and feedback. For Conversation tiles inside a lesson, use View learners → Export → CSV to get those links. Anyone with a link can open the PDF, so share these CSVs with care.
Exports cover one lesson or course at a time. The lesson CSV follows the filters you've applied to the learner table. Engagement insights and attempt durations aren't included in the CSV.
